CATEGORY 

SERVICE & PARTS

All about

 Gemba Walks 

Where is value being created, and ultimately improved? That’s where you should be. Go to the “real place” where the action is. That’s GEMBA!

It is a core part of our continuous improvement values, by going to see with our own eyes. It allows you to directly engage with the Technicians that create value in our Customer Experience! 
Write your awesome label here.

GO TO THE
REAL PLACE
WHERE THE WORK HAPPENS

Gemba Walks are an effective method of continuous improvement as they allow leadership and work teams to problem solve, reduce wasteful activities, align on goals, and identify process improvements that increase results and customer satisfaction with their Carter experience.

The Carter CX Academy has you covered with the learning modules you need to get started with Gemba Walks and your team.
 Lesson Series 
Write your awesome label here.
Write your awesome label here.
Write your awesome label here.

What's included?

Hear from Carter experts in the field about how performing consistent Gemba Walks
can set you and your team apart and help our Customers achieve the results they expect.

  • What is Gemba and Why is it Important?
  • How to Lead with Gemba
  • Scheduling & Performing Gemba Walks
  • Using the Gemba Walk Checklist
  • Expert Interviews on the Power of Gemba Walks 
  • And much MORE!
Write your awesome label here.
Write your awesome label here.
Write your awesome label here.
 Module 1  

Introduction to
Gemba Walks

Learn about the basics of Gemba Walks, including what they are, why they’re important, and how they can impact your Shop’s Business Performance as well as your ability to lead.
 Module 2  

Gemba Walks
How-To Guide

Learn the specifics of what makes a good Gemba Walk strategy,
how to correctly perform your walks consistently, and the benefits
of executing Gemba Walks daily.
Write your awesome label here.
Write your awesome label here.
Write your awesome label here.
Go mobile & Get Walking with

The Gemba Walk
Virtual Job Aid

This job aid walks you through the critical steps of a good
Gemba Walk, and provides Best Practices along the way.

Follow the link below or use the QR code to access the
job aid with your smartphone or tablet.

 The Gemba Walk Job Aid 
Write your awesome label here.

WHY YOU SHOULD CHOOSE US

VARIOUS TOPICS.

Whether you're new to Carter, or a 20-year vet, we've got the Customer Experience content that
will help you serve your customers better.

ANYTIME, ANYWHERE.

In the field, or in the shop. Sitting at your desk, or standing in front of a customer. Access our online academy when and where you need it.

PROGRAMS THAT WORK.

Quick and efficient, our modules are designed for how you work. And each one has been vetted by Carter pros and industry experts.

THE CARTER CUSTOMER EXPERIENCE

#bettereveryday

Write your awesome label here.
Write your awesome label here.
Write your awesome label here.
Write your awesome label here.
Write your awesome label here.
Created with