WE ARE THE
CUSTOMER EXPERIENCE.
Education for the Customer Journey
Our goal as a Carter team member is to help our customers and fellow team members achieve their highest level of success.
In order to accomplish this we have to be the best versions of ourselves that we can and that starts with continuous education.
As we push ourselves to grow professionally and individually we can offer our customers secure, effortless, appreciated, and
memorable interactions that ultimately lead to loyalty.
In order to accomplish this we have to be the best versions of ourselves that we can and that starts with continuous education.
As we push ourselves to grow professionally and individually we can offer our customers secure, effortless, appreciated, and
memorable interactions that ultimately lead to loyalty.
HIGH-QUALITY MODULES
Our modules are designed with our employees (and customers!) in mind. With short, relevant, and engaging content, we seek to honor your time while providing your with the know-how to serve your customers better than anyone else.
CX STANDARDS
Throughout all of our modules, we clearly communicate CX standards. That is, the daily behaviors you demonstrate (and our customers expect) in order for Carter to provide world-class customer experiences.
REAL-LIFE SCENARIOS
What better way to learn about CX standards and expectations, then by seeing them in action? Our modules include true-to-life scenarios and real-world stories of exceptional customer experiences!
OUR MISSION
Short description of "Mission" here...
Write your awesome label here.
OUR STORY
Short background on the CX function here...
Leading with
CUSTOMER EXPERIENCE
To move from 8’s to 9/10’s, we must OPERATIONALIZE Customer Empathy! Empathy for our customers' situation (at the very least, sympathy) at every touch point relative to Parts, Services, and Rental interactions…then OPERATIONALIZE the caliber and tone of those interactions across the company…in Finance & Accounting, in Sales & Training, in Warehouses & Rental Yards, and so on.
Bryan Gregory | CX/EX Leader
Insert quote...
Jeff Bowman | CHief Digital Officer
Ultimately, customer experience goes back to The Carter Way. It’s about Who We Are (Our Values) and Why We Do It (Our Purpose). We enable EVERY TEAM MEMBER AND EVERY CUSTOMER to achieve their highest level of success. If we are living The Carter Way each and every day our customer’s experience with Carter will be top-notch, the best by any measure.
DREW Parker | CEO
CONNECT WITH US
Copyright © 2024
Created with
