Building Quality
CUSTOMER EXPERIENCES 
with EVERY Interaction.

 REACHING your goals AND 

Enabling Customers To Achieve
Their Highest Level of Success

Quality customer interactions 
in 2023

NLS score for Customer Experience
out of 35 North American Dealers

NLS score for
Employee Experience
Welcome to Carter's

 Customer Experience Academy 

2024 looks to be an exciting year for Carter Team Members and our customers!
Together, Team Carter has improved the customer experience and subsequent
NLS Score to 4th best of 35 North American dealers over the past 2 years!
This accomplishment, by our frontline Team, is a first in the past 25 years of NLS measurement, and fuels the customer loyalty we pursue in every customer interaction!

Click the video below to hear the latest from our CX Team!
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SERVICE AND PARTS | RETAIL | SALES | EMPLOYEE EXPERIENCE | RENTAL

DEVELOP
YOUR CX SKILLS
ANYTIME, ANYWHERE.

Achieve the Customer Experience results you want and inspire others to do the same by enrolling in one of our many on-demand CX modules. Choose from a wide range of topics — each designed to be short, engaging, and helpful.

With the Carter CX Academy, you'll take your customer service skills - and our companies results - to the next level!
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SERVICE & PARTS CX

Short description here...
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RETAIL CX

Coming soon...
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SALES CX

Coming soon...
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RENTAL CX

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 Coming Soon 

The Carter
Employee Experience EX

The Customer Experience is just one side of the coin. On the other, is the Employee Experience (EX). That is, the interactions YOU have with the people, systems, policies, and workspace at Carter. Here, we'll provide an upskilling environment to help you learn, grow, and reach your full potential at Carter. Click the link below to let us know what topics you'd like to see in this brand new EX environment.

OUR CX MODULES

Enabling Customers. Achieving Success.

 Your LeadershipCX Team 

We will help you unlock your inner potential so you can excel in your professional field. Learn to use all the related tools, walk into a job and be a rockstar from day one.
Bryan
Gregory
Camille
SouKup
Kristen
Falls
Amanda
Davis
Zach
Truman

WHY YOU SHOULD CHOOSE US

VARIOUS TOPICS.

Whether you're new to Carter, or a 20-year vet, we've got the Customer Experience content that
will help you serve your customers better.

ANYTIME, ANYWHERE.

In the field, or in the shop. Sitting at your desk, or standing in front of a customer. Access our online academy when and where you need it.

PROGRAMS THAT WORK.

Quick and efficient, our modules are designed for how you work. And each one has been vetted by Carter pros and industry experts.

THE CARTER CUSTOMER EXPERIENCE

#bettereveryday

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CONTACT

Phone: (800) 768-4200
eMail: (540) 387-1111

HOURS

The Carter CX Academy
is always open!

LOCATION

1330 Lynchburg Turnpike
Salem, Virginia 24153
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